Refund policy
Return & Refund Policy
We take great pride in the craftsmanship behind every Anchored in Oak piece. If you're not completely satisfied with your purchase, we're here to help.
Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, unaltered, and in their original condition. Return shipping costs are the responsibility of the buyer.
To initiate a return, please contact us at anchoredinoak@gmail.com with your order number and reason for return. Once your return is received and inspected, we'll notify you of the approval status and process your refund to the original payment method within 5–7 business days.
Custom & Personalized Orders All custom and personalized orders are final sale and are not eligible for return or refund. This includes items with custom engravings, dimensions, or finishes made to your specifications.
Damaged or Defective Items We carefully package every order to ensure it arrives safely. If your item arrives damaged or defective, please contact us within 72 hours of delivery with your order number and clear photos of the damage. We will arrange a replacement or full refund at no cost to you.
Non-Returnable Items
- Custom or personalized pieces
- Items showing signs of use or alteration
- Items returned after the 30-day window
Questions? Reach out to us at anchoredinoak@gmail.com — we're a small, maker-run business and we stand behind every piece we create.